• Have you followed our setup guide?
• Is your Freedomfi connected to your modem or router?
• Can you see your FreedomFi Gateway on either your modem or router network? If so, are you able to access the gateway dashboard by going to http://freedomfi-gateway.local/ or with the gateway IP Address?
• If you cannot see your FreedomFi gateway on your network after 30-45 minutes, then you may not have internet connectivity

Fill out our 5G troubleshoot help form or text text (949)234-6853 with your issue. Please have your FreedomFi gateway serial number available.

• Make sure your radio is outdoor and free from any obstructions (trees, buildings, etc)
• Make sure your PoE is connected properly to the radio and check to see if any lights on the radio are illuminated
• Unplug and move your radio to an area with a clear line of sight to the sky so a GPS lock may occur. You may need to try 4-5 times. Each time you move be sure to do reboot the radio to establish a GPS LOCK attempt
• If your FF Gateway is not on the latest AWG VERSION then your radio will not register / show up on dashboard

Fill out our 5G troubleshoot help form or text text (949)234-6853 with your issue. Please have your FreedomFi gateway serial number available.